Brooklyn, NY Career Opportunities
Are you interested in a veterinary career? Browse the open positions and apply using the links or form below! We look forward to hearing from you!
Join The Team Of Heart of Brooklyn Veterinary Hospital
Would you like to work in a setting that values progressive medicine, compassionate patient handling, and community involvement? Heart of Brooklyn Veterinary Hospital is actively recruiting passionate team members to join us in our mission to elevate the human-animal bond and to serve the pets (and their parents!) of our community!
We have the following positions available:
Client Service Representative (CSR)
Job Summary
The Client Services Representative (CSR) is non-patient handling, client-facing support staff position. The CSR reports directly to the Client Services Manager or the Practice Administrator when one is not present. The primary role of the CSR is to act as a liaison between our clients and our medical team. This involves answering phones, navigating clients through the check-in and check-out process during scheduled and non-scheduled appointments. The CSR manages our appointment schedule and adheres to practice guidelines for scheduling. The CSR directs email communications to the proper channels and responds to client requests via email or phone. The CSR manages all medical record transfers, insurance claims and is responsible for end-of-day financial report processing. The CSR is responsible for completing opening, closing, daily, weekly, and monthly checklists.
The Client Services Representative (CSR) is non-patient handling, client-facing support staff position. The CSR reports directly to the Client Services Manager or the Practice Administrator when one is not present. The primary role of the CSR is to act as a liaison between our clients and our medical team. This involves answering phones, navigating clients through the check-in and check-out process during scheduled and non-scheduled appointments. The CSR manages our appointment schedule and adheres to practice guidelines for scheduling. The CSR directs email communications to the proper channels and responds to client requests via email or phone. The CSR manages all medical record transfers, insurance claims and is responsible for end-of-day financial report processing. The CSR is responsible for completing opening, closing, daily, weekly, and monthly checklists.
Job Requirements
- Must be able to communicate proficiently in verbal and written English
- Maintain regular hygiene and punctuality
- Weekends required
- Must possess professional verbal and written communication skills
- This position is not eligible for remote work – all work performed at Fort Greene or Flatbush practices unless otherwise stated
- Must be able to work in an environment with repetitive, loud animal noises such as barking, and repetitive, high-pitched tones such as alarms or machinery
- Comply with all company policies and guidelines as outlined in the Employee Handbook
- Classification: Non-exempt
Duties and Responsibilities
- Answer phones and fulfill requests
- Monitor, forward, and respond to emails
- Greet clients when arriving for appointments
- Close client invoices at the end of each appointment and take payments via cash, card, or care credit
- Manage appointment schedule according to HOBK scheduling guidelines
- Create new client and patient medical records in Vetter
- Fulfill medical record requests and facilitate prescription requests
- Process insurance claims
- Process end of day finance reports and close out cash box daily
- Facilitate client visits during QOL/EOL (Quality of Life/End of Life) visits according to HOBK QOL/EOL protocol
- Maintain a pleasant, organized, tidy, and clean lobby and reception station
- Confirm future appointments and facilitate non-medical client follow-ups
Why Work at Heart of Brooklyn Veterinary Hospital
- Locally and Privately Owned
- An aggressive commitment to training and development
- Health Insurance
- 401(k) with company match
- Uniforms provided
- Competitive Salary
- SOPs and Job Descriptions
- Morning huddles and wellness check-ins
- Generous PTO allowance
Porter
Job Summary
The porter role is a non-client facing and non-patient handling support staff position. The porter reports directly to the Practice Administrator. The primary function of the porter is to maintain facility cleanliness, organization, and maintenance. The porter is responsible for keeping all areas clean, disinfected, and visibly pleasant. The porter is responsible for disinfecting treatment and exam surfaces and patient habitats between each patient. The porter is responsible for maintaining appropriate stock levels for all non-medicine inventory. The porter is responsible for assisting the inventory manager in processing new shipments, stock-rotating supplies, and alerting the inventory manager when housekeeping and facility items are low or needing replaced. The porter is responsible for adhering to morning, closing, daily, weekly, and monthly checklists. The porter shall complete any tasks assigned to them by doctors, technicians, assistants, CSRs, or inventory managers so long as that task does not involve patient handling.
The porter role is a non-client facing and non-patient handling support staff position. The porter reports directly to the Practice Administrator. The primary function of the porter is to maintain facility cleanliness, organization, and maintenance. The porter is responsible for keeping all areas clean, disinfected, and visibly pleasant. The porter is responsible for disinfecting treatment and exam surfaces and patient habitats between each patient. The porter is responsible for maintaining appropriate stock levels for all non-medicine inventory. The porter is responsible for assisting the inventory manager in processing new shipments, stock-rotating supplies, and alerting the inventory manager when housekeeping and facility items are low or needing replaced. The porter is responsible for adhering to morning, closing, daily, weekly, and monthly checklists. The porter shall complete any tasks assigned to them by doctors, technicians, assistants, CSRs, or inventory managers so long as that task does not involve patient handling.
Job Requirements
- Must be able to lift 40 lbs independently
- Must be able to communicate in verbal and written English
- Maintain regular hygiene and punctuality
- Weekends required
- This position is not eligible for remote work – all work performed at Fort Greene or Flatbush practices unless otherwise stated
- Must be able to work in an environment with repetitive, loud animal noises such as barking, and repetitive, high-pitched tones such as alarms or machinery
- Comply with all company policies and guidelines as outlined in the Employee Handbook
- Classification: Non-exempt
Job Description
- Maintain cleanliness throughout hospital during business hours
- Disinfect patient exam areas and rooms between each patient
- Maintain cleanliness and presentability in lobby at all times
- Unpack and stock inventory when shipments arrive
- Maintain well-stocked supply areas throughout hospital
- Collect and process patient, surgical, and uniform laundry and keep supply areas neat and organized
Why Work at Heart of Brooklyn Veterinary Hospital
- Locally and Privately Owned
- An aggressive commitment to training and development
- Health Insurance
- 401(k) with company match
- Uniforms provided
- Competitive Salary
- SOPs and Job Descriptions
- Morning huddles and wellness check-ins
- Generous PTO allowance
Veterinary Assistant
Role Summary
The Veterinary Assistant (VA) is a client-facing, patient-handling role that reports directly to the Technician Supervisor, or if a TS is not present, reports to the Practice Administrator. The primary purpose of the VA is to assist the veterinarian and veterinary technician with exams, treatments, diagnostics, and procedures. The VA is also responsible for medical recording and for discussing treatment plans with clients. The VA should be able to employ low-stress, fear-free patient handling for dogs and cats and should be knowledgeable about services offered by HOBK.
The Veterinary Assistant (VA) is a client-facing, patient-handling role that reports directly to the Technician Supervisor, or if a TS is not present, reports to the Practice Administrator. The primary purpose of the VA is to assist the veterinarian and veterinary technician with exams, treatments, diagnostics, and procedures. The VA is also responsible for medical recording and for discussing treatment plans with clients. The VA should be able to employ low-stress, fear-free patient handling for dogs and cats and should be knowledgeable about services offered by HOBK.
Role Requirements
- Must be able to communicate proficiently in verbal and written English
- Maintain regular hygiene and punctuality
- Weekends required
- Must possess professional verbal and written communication skills
- This position is not eligible for remote work – all work performed at Fort Greene or Flatbush practices unless otherwise stated
- Must be able to work in an environment with repetitive, loud animal noises such as barking, and repetitive, high-pitched tones such as alarms or machinery
- Comply with all company policies and guidelines as outlined in the Employee Handbook
- Classification: Non-exempt
Duties and Responsibilities
- Patient restraint using Compassionate Handling Techniques
- Medical record-keeping during doctor exams
- Creation and presentation of treatment plans and estimates
- Assisting technicians and doctors with diagnostics and treatments
- Filling prescriptions
- Cleaning and prepping surgery and dentistry suites between patients
- Cleaning and sterilizing surgical instruments between cases
- Stocking inventory
- Additional job duties as assigned
Why Work at Heart of Brooklyn Veterinary Hospital
- Locally and Privately Owned
- An aggressive commitment to training and development
- Health Insurance
- 401(k) with company match
- Uniforms provided
- Competitive Salary
- SOPs and Job Descriptions
- Morning huddles and wellness check-ins
- Generous PTO allowance
Licensed Veterinary Technician
Role Summary
The Veterinary Technician (VT) is a client-facing, patient-handling role that reports directly to the Technician Supervisor, or if a TS is not present, reports to the Practice Administrator. The primary purpose of the VT is to perform treatments, diagnostics, patient care, and client education as ordered by the Veterinarian. The VT is also responsible for supervising assistants and porters on their shift and for maintaining a high level of patient care. The VT should be able to employ low-stress, fear-free patient handling for dogs and cats and should be knowledgeable about services offered by HOBK.
The Veterinary Technician (VT) is a client-facing, patient-handling role that reports directly to the Technician Supervisor, or if a TS is not present, reports to the Practice Administrator. The primary purpose of the VT is to perform treatments, diagnostics, patient care, and client education as ordered by the Veterinarian. The VT is also responsible for supervising assistants and porters on their shift and for maintaining a high level of patient care. The VT should be able to employ low-stress, fear-free patient handling for dogs and cats and should be knowledgeable about services offered by HOBK.
Role Requirements
- Must be able to communicate proficiently in verbal and written English
- Maintain regular hygiene and punctuality
- Weekends required
- Must possess professional verbal and written communication skills
- This position is not eligible for remote work – all work performed at Fort Greene or Flatbush practices unless otherwise stated
- Must be able to work in an environment with repetitive, loud animal noises such as barking, and repetitive, high-pitched tones such as alarms or machinery
- Comply with all company policies and guidelines as outlined in the Employee Handbook
- Classification: Non-exempt
Duties and Responsibilities
- Medical Math for Drug Calculations
- Peripheral Venipuncture for blood sampling and IV catheters
- Knowledgeable of common medications and their associated risks and contraindications
- Diagnostic Imaging for radiographs and abdominal ultrasounds (for cystocentesis)
- End-to-End case management for anesthesia, including induction, airway management, peri-operative monitoring, and recovery
- Ability to triage walk-ins and emergencies on an as-needed basis
- Knowledge of common reference lab panels
- Additional duties as assigned
Why Work at Heart of Brooklyn Veterinary Hospital
- Locally and Privately Owned
- An aggressive commitment to training and development
- Health Insurance
- 401(k) with company match
- Uniforms provided
- Competitive Salary
- SOPs and Job Descriptions
- Morning huddles and wellness check-ins
- Generous PTO allowance
Associate Veterinarian
Role Summary
The associate veterinarian works with the practice owner and medical director to define and implement practice medical policies and procedures that ensure quality patient care. They deliver medical, surgical and dental care to patients, and supervise medical staff members. This is a leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals. The associate veterinarian is responsible for directing and managing client education and communication. This position reports directly to the medical director, and in absence of a MD, to the practice owner.
The associate veterinarian works with the practice owner and medical director to define and implement practice medical policies and procedures that ensure quality patient care. They deliver medical, surgical and dental care to patients, and supervise medical staff members. This is a leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals. The associate veterinarian is responsible for directing and managing client education and communication. This position reports directly to the medical director, and in absence of a MD, to the practice owner.
Role Requirements
- Must be able to communicate proficiently in verbal and written English
- Maintain regular hygiene and punctuality
- Weekends required
- Must possess professional verbal and written communication skills
- This position is not eligible for remote work – all work performed at Fort Greene or Flatbush practices unless otherwise stated
- Must be able to work in an environment with repetitive, loud animal noises such as barking, and repetitive, high-pitched tones such as alarms or machinery
- Comply with all company policies and guidelines as outlined in the Employee Handbook
- Classification: Exempt
Duties and Responsibilities
- Provides compassionate care to patients
- Works with owners to set practice medical policies and procedures; performs all duties in accordance with them
- Performs physical examinations using preliminary date provided by the veterinary technicians
- Diagnoses physical condition and presents diagnostic and treatment alternatives to the client
- Performs medical, surgical and dental procedures
- Provides emergency services in accordance with hospital policy
- Interprets the results of laboratory procedures and determines the appropriate protocol based on the results
- Provides preliminary review of radiographs and diagnostic imaging and coordinates consult with radiologist as needed
- Prescribes medication
- Promptly and accurately updates client records
- Plans and carries out a significant program of personal medical continuing education
Why Work at Heart of Brooklyn Veterinary Hospital
- Locally, and Privately Owned
- A progressive commitment to training and development
- Health Insurance
- 401(k) with company match
- Uniforms provided
- Competitive Salary
- SOPs and Job Descriptions for role clarity
- Morning huddles and wellness check-ins
- Generous PTO and CE allowance
Career Application Form
Whether you are a seasoned veterinary professional or are looking to jump-start your vet med career, there is a home for you at Heart of Brooklyn Veterinary Hospital!