Emergency after hours?

In case of emergency, when we are not open, please contact your preferred emergency clinic or the following facility:

Please note: We will close at 2 pm on Friday, December 24th and be closed Saturday, December 25th for Christmas!

Frequently Asked Questions

There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.

FAQs

At Heart of Brooklyn Veterinary Hospital, we get a ton of interesting questions. Below are some common FAQs that might help answer any questions or concerns. Please feel free to contact us for any other concerns you might have about your pet.

What are your hours?

We operate 7 days a week from 8:30 AM to 6:30 PM.

What forms of payment do you accept?

We currently accept Visa, MasterCard, and cash payments.

Do we offer payment plans?

We offer payment plans through CareCreditthey offer veterinary and pet financing to help keep your most cherished family members in top shape.

What kind of pets do you treat

Our practice is here to treat canine and feline patients in the area.

Do I need an appointment?

In order to receive treatment, yes. We are currently not accepting any walk-ins at this time. Contact us to schedule your appointment.

How do I make an appointment?

You can request an appointment through the following:

Schedule online

or by calling our Fort Green office or our Flatbush office.

Do you offer boarding, grooming, or daycare?

No, our current facilities do not offer boarding, grooming, or daycare services for pets.

What are the recommended vaccines for a dog?

Rabies and DHP are core vaccines that should be administered to all pets. Lepto is recommended for city-dwelling pets. Bordetella and influenza are recommended for dogs that are particularly social. Lyme is recommended for dogs that spend time out in nature, such as on hikes or in parks.

What vaccines are recommended for cats?

Rabies and FVRCP are core vaccines for all felines. FeLV is recommended for outdoor cats.

Why should I spay or neuter my dog or cat?
There are a number of benefits to spaying/neutering. Some of these include decreasing overpopulation, limiting aggression, pyometra, roaming protecting, and cancer prevention.
What age should I spay or neuter my cat?

We recommend spaying/neutering your cat at 6 months.

Should I give my dog or cat monthly heartworm preventative?

Yes, we definitely recommend administering heartworm preventative as mosquitos are common in NYC year-round. Intestinal parasites are also commonly found in the city, which can pose a threat to your pet.

Should I give my dog or cat a flea and tick preventative year round?

Yes, fleas are common in the city, especially in an apartment setting. Tick can be encountered when hiking or frequently visiting the park.

How can I order food, medications, and preventatives for my pet?

By calling/emailing our practice or visiting Vetsource.

Please note in-house Rx refills require 24-72 hours to fulfill.

Does Heart of Brooklyn Veterinary Hospital authorize prescriptions through Chewy, 1-800-Pet-Meds, or other third party online retailers?
Heart of Brooklyn Veterinary Hospital values our clients’ time, and we understand your need for home delivery options for your pet’s products and medications. We understand that online retailers offer a quick, convenient, and low-cost option for receiving your pet’s food, medications, and other products.

Recent activity by some of these retailers has brought concern among veterinary providers. Most notably, these retailers have begun sending veterinary practices to refill requests that neither the client nor the practice initiated. While these requests are most often harmless, we often have to decline the ‘automatic requests’ due to:

❌ An incorrect dose
❌ An RX that would interact with another medication the pet is on
❌ A medication being harmful to that particular pet

If you are wondering why this would be the case, the answer is simple: Greed and Profits. These online retailers have long sought to erode the vet-client-pet relationship, as they view this as an obstacle to higher sales and revenue. These retailers wish to eliminate the competition by removing the requirement that a veterinarian sign off on your pet’s prescription, which could have harmful results, even for something as simple as heartworm preventative.

Heart of Brooklyn Veterinary Hospital values the relationships we build with our clientele, and we believe in providing the best possible care for your furry family members. As such, effective December 1, 2021, we will no longer be communicating with any third-party online retailers to “sign off” or confirm prescription requests. We are happy to provide you with a written prescription, which is your right, and which you may take to any physical or online pharmacy of your choosing. However, this prescription must be picked up in person (we cannot send this via email). We understand this may come as an inconvenience to you, which is why we offer the following solutions:

Vetsource, our online pharmacy, which you may access on our website: heartofbrooklynveterinary.com

Mixlab, which provides same-day or next-day free delivery on any order size.

Purchase heartworm and flea preventatives in practice and receive up to a $60 instant rebate

If you would like to purchase a product from the online retailer of your choice, please provide us 72 hours to create a written script, which you may pick up during normal business hours and utilize at your choice pharmacy.

Standard Dog/Cat Wellness

What is Feline Lower Urinary Tract Disease and/or Urethral Obstruction

Urinary tract disease is common in male cats and can be potentially life-threatening. Signs of the disease can be apparent such as struggling to urinate with low or no stream, blood in urine, inappropriate urinations, vocal urinations, or can be vaguer such as vomiting, inappetence, hiding/behavioral changes. If you spot some of these symptoms, your pet should be evaluated immediately – if we are not open, we recommend going to the ER.

The disease can be a result of bacterial infection, crystals/stones, behavioral, or idiopathic cystitis. Crystals/Stones can often be prevented by adding water to their diet.

What is dietary indiscretion/foreign bodies?

To avoid dietary indiscretion, we recommend avoiding fatty foods, bones, and spicy foods. If your pet is prone to shredding or swallowing toys/foreign objects, this should be trained away to avoid further complications. Signs of ingested foreign bodies can be vomiting, retching, lethargy, painful/tense abdomen, small/no stools noted.

If these signs are spotted, they should be evaluated immediately and may require diagnostic imaging (radiographs, ultrasound, or both).

Depending on the type of foreign body and if caught early, it may be vomited up (do not attempt at home without consulting with a vet).

If that doesn’t work, endoscopy or surgery may be necessary.

How contagious are intestinal parasites?

Intestinal parasites, like roundworms and hookworms, are threats to pets and are even transmissible to humans. Many infected pets don’t show any signs of illness at all.

Fortunately, we can recommend tests to tell if your pet has parasites. We can also examine your pet for evidence of fleas, ticks, or other parasites. Our expert staff can recommend medications to help control fleas, ticks, heartworms, and intestinal parasites. Preventing parasites in your pets also helps protect children and other family members, so let’s work together to protect your pets and family.

Booties during walks (NYC is disgusting)

If you find yourself going on walks often with your pets, we recommend investing in booties to protect their paw pads. NYC can be insanitary in some instances, so booties are a perfect way to prevent injury or infection.

What to do the night before a visit to the vet?

Make sure your pet is well-rested. If you’re going in for an operation, please follow feeding instructions from your veterinarian to avoid complications. Please have ready all necessary travel materials such as collars, cages, and leashes.

What to do the morning of?

Get a head start before your appointment time. You never know when traffic might hit. Make sure your pet is comfortable if you’re driving or have the proper transporting equipment for your method of travel.

Behavioral / Fear Free

What does it mean to be Fear Free Certified?

We require our employees to become Fear Free® certified. The rigorous certification program ensures that the team learns how to handle fearful, anxious, or stressed-out pets in the kindest possible way. Together, we work to safeguard the emotional well-being of our patients, clients, and team members. Fear Free® certified professionals are a cut above the rest when it comes to caring for your best friend.

What does “Compassionate Restraint” entail?
Compassionate restraint is a method of patient handling that employs a low-stress technique. The purpose of compassionate restraint is to keep our patient’s fear, anxiety, and stress at a low baseline level. If your pet demonstrates signs of stress during handling, our team will discontinue whichever activity is causing that stress, and reevaluate their technique to one that supports your pet’s behavioral needs. The goal is for our patients to leave happy and to not become fearful, anxious, or stressed during future visits to the vet.
What are some steps I can take to reduce my pet’s fear, anxiety, or stress when at the vet?

Your pet can sense your stress about his/her visit. We try to make the environment here feel as calm and relaxed as possible. You’ll find soothing music in the exam rooms, fuzzy blankets for cats, lots of treats, and gentle handling of your pet for exams. If you know ahead of time that your pet will be stressed, please call us to talk about it prior to the exam. There are medications available to administer to your pet at home prior to your visit to help him feel less nervous while he’s here.

We also recommend stopping by for “happy visits.” During these visits, you drop in with your pet to get some treats and pets, and then you’re on your way. Hopefully, these visits will help your pet know there’s nothing to fear at the vet’s office.

Should I do anything special the morning of my appointment?
If fasting has been recommended for your visit, do not offer any food or water past midnight the previous night. Make sure to pack your kiddo’s favorite treats and bring along a toy, blanket, or bedding that makes them happy. We generally recommend feeding half of a normal breakfast because we plan on giving your kiddo LOTS of treats during their visit!
What are some tips for transporting my pet to the cat in a low-stress manner?

Place your kittie’s carrier in a common space in your home at least three (3) days prior to your visit and begin leaving treats in or just in front of the carrier to promote healthy activity around the carrier. If you have a multi-cat household, bring some bedding that has all the cat’s scent on it, and leave this inside the carrier or your car during the visit. After the visit, you can rub your kittie with this bedding to reintegrate them with their communal scent, which will make returning to home a more relaxing event.

What should I do when I arrive at the vet?
When you arrive, stop before you come in and give your kiddo a treat, do so again once you are in our lobby, and after checking in with our reception team, one more treat when you have a seat to wait for your appointment to start. We are allowing 1-2 clients in the building with each patient, and we ask that you wear a mask over your mouth and nose for the duration of your visit.
What can I expect during my visit to HOBK?
When you arrive, you will be greeted by our Client Services Representative, who will check you in and alert your doctor of your arrival. An Exam Assistant will bring you into a room and take a thorough, detailed medical and behavioral history of your pet, followed by taking and recording your pet’s vitals. From here, our veterinarian will enter and perform a physical exam and discuss your reason for visiting. Prior to any diagnostics or treatments being performed, your exam assistant will go through an itemized treatment plan and cost estimate, and we will only perform treatments which you consent to. At the end of your visit you will be discharged by one of our assistant or technicians, any follow up appointments will be booked, and our CSR team will take payment and close out your invoice.

Common Condition

Feline Lower Urinary Tract Disease and/or Urethral Obstruction
  • Common in male cats – life-threatening
  • Signs can be straining to urinate with low or now stream, blood in urine, inappropriate urinations, vocal urinations, and can be more vague such as vomiting, inappetence, hiding/behavioral changes
  • Should be evaluated immediately – if we are not open go to ER
  • Can be a result of bacterial infection, crystals/stones, behavioral, or idiopathic cystitis (we don’t know)
  • Crystals/Stones can often be prevented by adding water to diet
Dietary Indiscretion (predominantly dogs but can be cats as well)

To avoid dietary indiscretion, we recommend avoiding fatty foods, bones, and spicy foods. If your pet is prone to shredding or swallowing toys/foreign objects, this should be trained away to avoid further complications. Signs of ingested foreign bodies can be vomiting, retching, lethargy, painful/tense abdomen, small/no stools noted.

If these signs are spotted, they should be evaluated immediately and may require diagnostic imaging (radiographs, ultrasound, or both).

Depending on the type of foreign body and if caught early, it may be vomited up (do not attempt at home without consulting with a vet).
If that doesn’t work, endoscopy or surgery may be necessary.

Grain-Free Diets in Dogs

Grain-Free Diets for dogs are not recommended as they can deprive them of nutrients needed for normal bodily functions. Grain consumption, as with any other type of food, should be monitored without overfeeding.