Online Retailer Disclosure

Heart of Brooklyn Veterinary Hospital values our clients’ time, and we understand your need for home delivery options for your pet’s products and medications. We understand that online retailers offer a quick, convenient, and low-cost option for receiving your pet’s food, medications, and other products.
Recent activity by some of these retailers has brought concern among veterinary providers. Most notably, these retailers have begun sending veterinary practices to refill requests that neither the client nor the practice initiated. While these requests are most often harmless, we often have to decline the ‘automatic requests’ due to:

❌ An incorrect dose
❌ An RX that would interact with another medication the pet is on
❌ A medication being harmful to that particular pet

If you are wondering why this would be the case, the answer is simple: Greed and Profits. These online retailers have long sought to erode the vet-client-pet relationship, as they view this as an obstacle to higher sales and revenue. These retailers wish to eliminate the competition by removing the requirement that a veterinarian sign off on your pet’s prescription, which could have harmful results, even for something as simple as heartworm preventative.

Heart of Brooklyn Veterinary Hospital values the relationships we build with our clientele, and we believe in providing the best possible care for your furry family members. As such, effective December 1, 2021, we will no longer be communicating with any third-party online retailers to “sign off” or confirm prescription requests. We are happy to provide you with a written prescription, which is your right, and which you may take to any physical or online pharmacy of your choosing. However, this prescription must be picked up in person (we cannot send this via email). We understand this may come as an inconvenience to you, which is why we offer the following solutions:

Vetsource, our online pharmacy, which you may access here:

Mixlab, which provides same-day or next-day free delivery on any order size.

Purchase heartworm and flea preventatives in practice and receive up to a $60 instant rebate

If you would like to purchase a product from the online retailer of your choice, please provide us 72 hours to create a written script, which you may pick up during normal business hours and utilize at your choice pharmacy.