What You Can Expect During a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
1. Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
3. Exam, Diagnosis, & Treatment
Once your pet has been assessed, we'll provide you with a diagnosis and treatment options. Your veterinarian will work with you to create a treatment plan for your pet.
Our Pet Care Philosophy
We proudly serve pet owners in Brooklyn. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventive care, client education, and providing comprehensive emergency and rehabilitative care to pets in Brooklyn, NY.
Other FAQs
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What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
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Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
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Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment. -
Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away. -
Do you offer drop-off appointments?
Yes! Our veterinary team at Heart of Brooklyn Veterinary Hospital offers drop-off appointments for existing clients. These appointments are available for all services offered at our hospital, including urgent care. Please contact us to book an appointment.
Drop-off is required at your scheduled time. Late drop-offs may result in delays or rescheduling.
Your pet will remain with us for the day. This allows our medical team to complete a thorough examination, perform any necessary diagnostics or treatments, and ensure your pet is monitored appropriately. We will provide you with updates on your pet as needed throughout the day.
The pick-up time will be communicated once your pet has been evaluated and treated.
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What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
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What types of animals do you treat?
Our veterinary team takes care of small domestic pets including cats and dogs in the Brooklyn area
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Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online stores below or our in-house pharmacy.
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What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged. -
What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. -
Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Flatbush Patients
Click on a link below to view or access resources for pet owners at our Flatbush location.
Fort Greene Patients
Click on a link below to view or access resources for pet owners at our Fort Greene location.